Refund Policy
Thank you for shopping at Elegante Eyewear. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our Refund Policy below for more information:
Refund eligibility
We offer refunds on eligible items within 10 days of the original purchase date. To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition that you received it.
Non-refundable items
Certain items are non-refundable, including:
- Gift cards
- Customized or personalized items
- Items purchased during promotional sales or clearance events
Initiating a refund
To initiate a refund, please contact our customer service team with your order number and details of the item(s) you wish to return. You can reach us by email at [email address] or by phone at [phone number]. Our team will guide you through the return process and provide you with a return authorization if your item is eligible for a refund.
Return shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund processing
Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or financial institution.
Damaged or defective items
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.
Changes to this policy
We reserve the right to modify or update this Refund Policy at any time, so please review it periodically for changes. Any updates will be effective immediately upon posting on our website.
Contact us
If you have any questions or concerns about our Refund Policy, please contact our customer service team for assistance.
Thank you for shopping at Elegante Eyewear. We appreciate your trust and strive to provide you with the best shopping experience possible.